INTRODUCTION – TO OUR COMPANY

At Mobik Retail, we care about quality. This goes beyond the quality of the fixtures we deliver to our high-end clients and includes the way we approach everything we do. Quality for us ranges from the way that we care for our people with quality connection and culture, to the way we care for our clients by becoming an indispensable extension of their team and exceeding their expectations.

We're on a mission to transform the perception of Mexico into a quality industry leader. Our vision as a company is to be the most desired team to engage with. This includes our teams engaging with each other internally, with our clients, and with our vendors and partners.

While our clients are usually large multinational companies and their brands are leaders in their categories, we love nothing more than connecting with client teams on a personal, human level to make the impossible possible.

Our collective passion for retail environments and spaces helps build the success of our clients by delivering unique retail solutions including Flagship Stores, Shop-in-shops, Product Displays and In-Store communication.

We achieve this by providing an excellent level of services in design, engineering, production, distribution, and implementation of retail fixtures globally. The long-term success of Mobik Retail, as well as daily operations, is driven by our people and company values.

INTRODUCTION – TO THE ROLE

The Operations Director for Mobik Retail in Mexico participates with the Management on delivering operational excellence based on the vision and strategic plan developed by the Executive team. The OD identifies, assesses and informs the management Team of internal and external issues that affects daily operations and acts as a professional advisor to the GM on all aspects of the branch operational activities. The OD ensures that the operation of the branch meets the expectations of its clients, Executive team and the Mobik Global network by overseeing the planning, implementation and evaluation of the branch operational programs and services.

To achieve this, The OD must be an accountable operational thinker, natural leader, excellent communicator, negotiator and self-starter team player working closely with their internal management teams and Executive team.

The Operations Director in Manufacturing is responsible for overseeing all aspects of manufacturing operations within the organization. This role ensures efficient production and operational processes, high-quality standards, cost management, and adherence to safety and regulatory requirements. The Operations Director will also drive strategic planning for manufacturing and operations, improve operational performance, and lead cross-functional teams to optimize productivity, quality, and profitability.

KEY RESPONSIBILITIES

Strategic Planning & Execution:

• Develop and implement strategic initiatives to improve manufacturing processes and operational efficiency.
• Align production and general operational goals with overall business objectives and ensure execution according to plan.
• Oversee capacity planning to meet production demand and anticipate future growth.

O?perational Oversight:

• Manage daily operations of the facility, including production, assembly, quality control, inventory, warehousing and logistics.
• Monitor and optimize production schedules to meet customer demand and ensure on-time delivery.
• Ensure that all manufacturing and operational activities are carried out in compliance with industry regulations, safety protocols, and environmental standards.

Performance Improvement:

• Analyze key performance indicators (KPIs) and metrics to assess production and operational efficiency, quality, and cost.
• Identify and implement process improvements to increase efficiency and reduce waste.
• Develop and implement lean manufacturing and continuous improvement initiatives (e.g., Six Sigma, 5S).

Budget & Cost Control:

• Prepare and manage the manufacturing / operational budget, focusing on cost control, resource allocation, and financial efficiency.
• Monitor spending and implement cost-saving measures while maintaining production quality and timelines.
• Collaborate with finance and procurement teams to optimize purchasing and inventory costs.

Quality Assurance & Compliance:

• Maintain high standards of quality control and ensure products meet industry standards and customer expectations.
• Ensure compliance with safety, environmental, and regulatory requirements (e.g., OSHA, ISO).
• Drive a culture of quality across all manufacturing processes, including quality audits and inspections.

Leadership & Team Management:

• Lead and develop cross-functional teams, including production supervisors, quality managers, and operational staff.
• Provide coaching, training, and development opportunities to enhance team performance and skills.
• Foster a positive and collaborative workplace culture that emphasizes accountability, teamwork, and safety.

Technology & Innovation:

• Oversee the adoption of new manufacturing technologies, automation, and data-driven decision-making.
• Collaborate with engineering and R&D teams to enhance production and operational processes and implement new methods.
• Drive digital transformation initiatives to improve production visibility, efficiency, and reporting.

Supply Chain & Vendor Management:

• Collaborate with supply chain teams to ensure timely procurement of materials, reduce lead times, and manage vendor relationships.
• Monitor inventory levels to optimize stock and reduce waste while ensuring adequate materials are available.
• Coordinate logistics for inbound and outbound shipments to support production and customer delivery timelines.

Responsible for as a Manager:

• Responsible for setting production and operational goals and their execution & achievement.
• Defining project plans to achieve the branch goals.
• Collaborating with USA branches to achieve USA goals.
• Collaborating with all other branches to achieve Global Mobik.
• Defining team structure and processes in the production and operations areas.
• Ensuring smooth day-to-day operations, aligned with CX team deliverables
• Achieving profitability of the production and operations area (reporting to Mobik General Manager).

Responsible for the following Back Office operations:

• Production
• Supply chain
• Assembly
• Warehousing
• Quality Control
• Logistics

JOB REQUIREMENTS

Required skills and competencies:

• Bachelor's degree or similar in Industrial Engineering, Manufacturing, Business Operations, or a related field; MBA or advanced degree is a plus.
• • 10+ years of experience in manufacturing / Operations, with at least 5 years in a senior leadership role.
• • Proven track record of managing manufacturing operations in a high-volume environment.
• • Strong knowledge of manufacturing processes, quality standards, and regulatory compliance.
• • Proficiency in lean manufacturing, Six Sigma, or other continuous improvement methodologies.
• • Excellent leadership, communication, and interpersonal skills.
• • Strong analytical and problem-solving abilities.
• • Proficiency in ERP systems and other relevant manufacturing technologies.

• Core Competencies:
• • Strategic thinking and planning
• • Leadership and team development
• • Financial and cost management
• Manufacturing and operational management in retail service provider
• • Quality assurance and process improvement
• • Communication and interpersonal skills
• • Project management and organizational skills
• • Knowledge of health, safety, and environmental regulations

• Work Environment:
• This role is based in our manufacturing facility, with occasional travel to other locations, including vendor or client sites. The Operations Director may work outside normal business hours as needed to support production anddelivery schedules and address critical issues. First man in, last man out.

Personality traits:

• Self-motivated, confident team-leaders able to motivate all team members to a high performance and excellent quality
• A self-starter, entrepreneurial minded with natural drive for development and self-improvement
• Convincing presenter with excellent communication skills for both personal and written interaction with clients
• Open, Honest and Direct
• Flexible, dedicated, and passionate for the job
• Organized, efficient, and goal oriented
• Empathetic and social person for daily interaction with many people
• Ability to multi-task many things at once without loosing focus and control
• Perfectionist with a high level of attention to detail

Software:

• Advanced level of MS Office is a must
• Adobe Acrobat Professional
• ERP / MRP experience a great benefit.
• Microsoft 365

Languages:

• English – fluent level required for daily written and verbal communication
• Spanish - Native

EMPLOYMENT PACKAGE

• Competitive salary package