Why TForce Worldwide (TFWW)?

TForce Worldwide is a fast-growing 3PL provider that helps Mexican manufacturers move freight across North America and the globe. Join our Hermosillo team and own a book of business you can truly grow, ground, air and ocean.

What You'll Do

• Own & grow your accounts: Review daily bookings, contact customers, capture new loads and expand wallet-share through targeted upsell and cross-sell.
• Drive quote speed: Push pricing teams for fast spot-quote turnaround; negotiate rates that win while protecting margin.
• Run the CRM: Log every call, email and task in CRM; keep pipeline, activities and forecasts 100 % current.
• Analyze performance: Track revenue, margin, lane mix and win/loss; turn insights into concrete growth actions.
• Delight shippers post-delivery: Follow up within 24 h of POD, capture feedback, secure the next shipment.
• Resolve issues fast: Work hand-in-hand with Operations to spot exceptions early, drive root-cause fixes and close claims on time.

What You'll Need

• 3+ years in freight brokerage, forwarding or 3PL account management (cross-border a plus).
• Bachelor's in International Trade, Logistics, Industrial Engineering or related field.
• Fluency in Spanish & professional English (spoken and written).
• Hands-on with a TMS (MercuryGate, McLeod, etc.) and CRM (Salesforce, HubSpot or CargoWise).
• Excel & basic BI skills for quick analysis and reporting.
• Negotiation chops, urgency, and laser focus on customer success.

What We Offer

• Competitive base salary (MXN).
• Quarterly bonuses for hitting KPI goals (wallet-share, quote speed, margin).
• IMSS, private medical, food vouchers, paid time off.
• Clear path to Senior AM, Team Lead or Strategic Account Executive (Air/Ocean).
• A collaborative, bilingual culture where your ideas drive real growth.