SUMMARY OF ROLE

Customer Service Manager will manage all work being performed by the Customer Service Representative.

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SPECIFIC JOB RESPONSIBILITIES

• Responsible for directly supporting the Outside Sales Representatives both locally and nationwide from quote to order shipment.

o Be able to translate customer requirements to internal systems and processes.

o Have knowledge of and the ability to read customer specifications/drawings.

o Experience of order entry systems and how they work.

• Liaison between customers and manufacturing

o Possess excellent verbal and written communication skills

o Ability to manage cross departmental efforts to meet customer requirements.

o Interface with customers via phone, fax, or email to negotiate pricing on new and repeat order.

o Interface with planning /production for material availability, order status, material samples, etc.

o Complete and return customer open order reports.

o Process new and repeat quotes

o Assist customers in material selections.

o Process customer cancellations

o Process expedites and/or status checks for production.

o Generate RMA's and follow through with customer correspondence.

o Keep track and follow up on quote status' with customer base

o Management of Kan Ban reporting and systems.

o Participate on Customer Satisfaction Survey

o Do different Sales Reports.

• Nidec Vision, Mision and Values Quality Policy & Quality Objectives Quality Systems

• 6S+Security Security Policy Industrial Security Ethics & Compliance

• Procedures and other QMS documents related to Accounting process and its interactions.

• Type 30+ WPM, proficient in Microsoft Word and Excel

• Have knowledge of and the ability to read customer specifications / drawings

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REQUIRED QUALIFICATIONS AND EXPERIENCE

Education and Qualifications

• Education International Business Degree, Industrial Engineer Preferrable

• English Advanced Desirable

• 3 or more years inside sales/customer service or related experience Desirable

• Autonomy in decision-making

o Ability to act on their own, without relying on support and supervision from others.

• Written communication.

o Ability to transmit ideas and opinions clearly in English and Spanish.

• Flexibility

o Ability to adapt and work in different and varied situations.

• Innovation and Creativity

o Ability to establish new relationships and integrate in an original and imaginative way by providing new ideas and solutions.