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Hace 2 sem
Call Center Representative
$15,500 - $16,500 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Key Responsabilities:
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- The agent will have to identify current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date and other subjects
- Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
- Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.
- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
Requirements
- High School Diploma; BA Degree (preferred)
- Knowledge on Excellent Customer Service Techniques (Call Center based preferably)
- English 90% or above (mandatory)
- MS Office Intermediate
- Working on site (Aguascalientes)
Previous Work Experience: 6 months to 1 year in Call Center
Schedule:
- Availability to work 48 hrs per week (from Monday to Saturday)
- Schedules could fall within the time frame 06:00 am until 7:00 pm from Monday - Friday and Saturdays from 7:00 am until 12:00 pm
- Fixed schedules (They could be changed every 6 months)
Skills
- Basic understanding of the auto finance industry.
- Empathetic with difficult situations
- Active Listening
- Customer Focus
- Good Grammar and Communication Skills
- Problem Solving and Negotiation Skills
Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
ID: 19161345
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