Important Notes:

The position is available on-site only / This is not a remote position.

To be considered for the position submitted resume must be in English.

?About Landing:

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers with access to a network of apartments in 50+ markets with no deposits, hassles, or stress.

With fully furnished, flexible-lease apartments across 375+ cities, Landing has transformed the rental process for a new generation of renters seeking freedom and flexibility. The streamlined platform enables consumers to book apartments in minutes through the app and move in just days. Landing's mission is to empower individuals to explore more, live on their terms, and feel at home anywhere.

Note: This role will be Thursday-Monday 9 am - 6 pm role, but time slots could change based on business needs.

What You'll Do:

• Own the entire process of reservations from third-party channels:
• Process new bookings
• Follow-up on pending applications (until documents are submitted and approved)
• Submit Guest Reviews
• Keep an eye on money stuff (collect payment, charge for ancillary charges, and -from time to time- perform audits).
• Oversee Guest communication through third-party channel platforms, chats, and our dedicated line (calls/SMS).
• Work closely with leadership to identify opportunities to improve our Guests' experiences and actively work to streamline our processes.

What You Need: 

• Strong communication skills
• The ability to Multitask is a MUST
• Be someone with incredible attention to details
• With a demonstrated Customer-first mindset
• Comfortability in a fast-paced environment and an environment of a lot of unknowns: In this position, you will be required to act fast on multiple reservations.
• Superb ability to solve problems and find answers independently. There will be times in which you will need to come up with creative solutions to serve our guests better.

What We Offer:

• Salary $18,000 MXN Gross monthly 
• Grocery Vouchers $1500 Net monthly. 
• 12 days of vacation from first year available after 90 days
• 5 PTO days 
• Major Medical Health Insurance (Metlife) 
• Minor Medical Health Insurance (AXA Keralty) 
• Dental Plan 
• Vision Plan 
• 7 days of Landing Stays per year