Indirect and direct Liaison between the client(s) and Firstsource Attain monthly client and internal goals and meet all client requirements Utilize and communicate changes in regulations, policy, and procedures Ensure Client Quality metrics are attained Develop action plans to meet departmental and client objectives Coordinate performance development Assist the lead Manager in their daily tasks Coordinate with all the departments that come under the guidance of the manager Take over the daily tasks of the lead in his/her absence Compile of all the reports that have to be checked on a daily basis and ensure delivery and deadlines are met Assist the lead Manager in conducting meetings that are done with other departments Maintain communication with all the departments Meet operational expectations by implementing and maintaining high CTQ standards Handle client inquiries and complaints Ensure client service levels (SLA's) are achieved
Qualification & Experience Critical: n •Basic math knowledge with emphasis on calculating percentages. •Ability to counsel associates and perform reviews •Must be highly motivated with good communication skills and capable of leadership by example •Proven leadership skills that obtain the desired performance results by meeting and/or exceeding targets Desirable: •Two (2) plus years of managerial experience in the collections industry •Bachelor's Degree or equivalent work experience.
Know How Critical: •Effective written and verbal communication skills •Ability to analyze data and interpret reports •Ability to manage collector files •Ability to understand and improve performance Desirable:
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.