Hace 1 mes
Service Desk Agent Spanish & Portuguese
$20,000 - $25,000 Mensual
Empresa confidencial en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Call center
Educación mínima requerida: Universitario sin titulo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
Service Desk Agent Spanish & Portuguese
Objectives of this role
- Handle inbound calls in a timely manner
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller's request.
Responsibilities
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily contacts ticketing system.
Required skills and qualifications
- Experience working in a call center or customer-support role (desirable)
- Strong active-listening and verbal-communication skills
- Ability to multitask and manage time effectively
- Willingness to learn fast IT support
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 18991215
Refina la ubicación de tu búsqueda
Refina la ubicación de tu búsqueda