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Hace 1 sem
Asesor telefonico de Reclamaciones y Garantías Automotrices
$20,000 - $23,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
Desde casaBeneficios
- Prestaciones superiores a las de la ley
- Plan de carrera y crecimiento
- Fondo de ahorro
Descripción
Provide telephone and email support throughout the entire claim life cycle in a contact center environment for Nissan Security+Plus, Infiniti Elite, Mitsubishi Diamond Care, and QualityGuard+Plus vehicle service contracts. Ensure accurate and timely claims processing while delivering exceptional service to policyholders and repair facilities.
Key Responsibilities:
- Claims Adjudication: Review, verify, and process claims according to NESNA policies. Confirm contract coverage, eligibility, parts, and labor charges, and provide pre-approvals.
- Coordination: Facilitate third-party and TechCam inspections, secure vendor parts, and ensure warranty coverage for repairs throughout the policy.
- Customer Support: Assist service contract holders and repair facilities by answering inquiries and resolving issues. Provide technical guidance leveraging your mechanical expertise.
- Claims Research: Use available tools to perform necessary research, ensuring claims are handled accurately and efficiently.
- Compliance: Adhere to NESNA policies and procedures, ensuring proper use of company funds and compliance with internal controls.
- Documentation: Maintain comprehensive and accurate records of claims, decisions, and communications in the appropriate systems.
- Performance Targets: Meet key performance indicators (KPIs) related to claims management, quality, and service delivery.
- Team Collaboration: Foster a positive work environment and collaborate effectively with a large team to meet organizational goals.
- Other Duties: Perform additional responsibilities as assigned to support the team and business needs.
Qualifications:
- Experience: At least 2 years of automotive technical experience, preferably within a dealership or manufacturer environment.
- Education: Relevant degree or equivalent automotive technical training is preferred.
- Language: Advanced or Proficiency English
Required Skills and Experience:
- Mechanical Acumen: Strong understanding of automotive mechanics, demonstrated by certifications such as Automotive Service Excellence (ASE).
- Problem Solving: Strong decision-making, negotiation, and conflict resolution skills.
- Technical Proficiency: Comfortable with Microsoft Office Suite and other PC applications.
- Typing Skills: Minimum typing speed of 30 words per minute.
Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
ID: 19200029
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