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Hace 2 sem
Bilingual customer service agent
$15,000 - $16,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complaint and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website). Also providing such service to NMAC/IFS Dealerships, Insurance Companies and/or 3rd Party (Other Financial Institutions) inquiring on subjects like Payoffs, Total Loss, Vehicle Damage, Titles and others. The majority of the calls are in English but there might be a few calls in Spanish.
Responsibilities:
Requirements:
1. High School Diploma; BA Degree preferred
2. Knowledge on Excellent Customer Service Techniques (Call Center based preferably)
3. Fluent English written and spoken
4. MS Office Intermediate
Skills/Competencies:
1. Basic understanding of the auto finance industry.
2. Empathetic with difficult situations
3. Active Listening
4. Customer Focus
5. Good Grammar and Communication Skills
6. Problem Solving and Negotiation Skills
Schedule:
Availability to work 48 hrs per week
Schedules could fall within the time frame (6 am until 9 pm) during Monday - Friday and Saturdays from 6 am until 5:00 pm
Depending on Department requirements, a 6 day or 5 schedule will be assigned for at least 6 months.
100% Presencial en Pocitos, Aguascalientes, Mexico
ID: 19162313