Job Objective:

Manage and optimize post-sales service for strategic projects and contracts, ensuring compliance with Service Level Agreements (SLA), strengthening client relationships, and leading continuous improvement initiatives.

Key Responsibilities:

• Supervise and support Service Delivery Managers (SDMs) in post-sales service management.
• Act as a liaison between clients and internal teams to resolve escalations and ensure service satisfaction.
• Monitor and analyze service KPIs, ensuring contractual commitments are met.
• Lead client follow-up meetings and define action plans to improve service delivery.
• Implement continuous improvement strategies aligned with company objectives.
• Identify optimization opportunities in service operations and support contract renewals for key accounts.

?Requirements:

Bachelor's degree in Business Administration, IT, or a related field.

Minimum 5 years of experience in post-sales service management, service coordination.

Strong knowledge of SLA management, Customer Experience KPIs, and service contract administration.

Advanced English proficiency (written and spoken).

Strong negotiation, problem-solving, and leadership skills.

Benefits

Competitive base salary according to experience.

Above the law benefits.

Hired directly with the company.

Career plan and real growth opportunities.