Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer - Customer Care! Hybrid work model

Responsibilities

• Daily basis take customer service phone calls Ability to multi-task and navigate in various programs. Professional skills on the phone Ability to foresee problems & communicate to management
• Follow schedule adherence Meet quality and production goals established by process Positive attitude towards process changes Manage time effectively and be a team player with others

Qualifications we seek in you!

Minimum Qualifications

• High School degree diploma
• Advanced English level Full shift availability
• Experience in customer service attending queries and providing support with insurance policies

Preferred Qualifications/ Skills

• Call center experience Insurance campaigns experience

Benefits:

• Major medical insurance
• Monthly food vouchers
• Saving found
• 30 days of Aguinaldo
• Medical, psychological and nutritional support
• 12 days of vacation + 2 personal business days annually

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.