Kärcher Global Services GmbH & Co. KG (KGS), an independent subsidiary within the Kärcher Group, offers high-quality services for finance, travel and purchasing processes with around 200 employees. From its KGS headquarters in Schwaikheim as well as China and Mexico, it supports our international clients in the areas of accounting, controlling, management reporting, travel, automation and purchasing of non-production material.

Exceptional tasks require exceptional people. We look forward to your dedicated support for our department in Monterrey.

PURPOSE

This position is responsible for the management of an assigned portfolio of customer accounts, including the collection of receivables and account reconciliations. This includes the analysis of, and directing the resolution for, various types of disputes including Freight, Tax, Pricing and Quantity discrepancies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform strategic collections of an assigned portfolio of customer accounts, including addressing and preventing past due account balances, collaboration with customers, and strategizing with internal customer partners as needed to resolve and collect customer balances.
• Directly responsible for collecting open receivable balances timely and efficiently.
• Partner with various cross-functional teams, including Sales, Sales Operations, and Customer Care, to resolve customer issues timely and accurately.
• Ensure accurate customer records through proper account reconciliations.
• Perform Monthly Aging reviews with management.
• Apprise management of any possible bad debt exposure.
• Strictly adhere to internal policies and processes.
• Initiate timely follow-up with customers and cross-functional team members to ensure all issues are resolved.
• Facilitate professional communication and demonstrate relationship-building as required for effective collections.
• Research and resolve issues and deductions in a timely manner.
• Perform other related duties and special projects as assigned.

Education

• Degree in Accounting or Finance preferred or an equivalent amount of work experience.

Experience

• +5 years of Accounts Receivable experience required.
• B2B collections experience, manufacturing preferred.

Knowledge, Skills and Abilities

• Excellent interpersonal communication skills that work well within a team setting as well demonstrating relationship-building capabilities with internal and external customers.
• Strong understanding of Microsoft Excel using tables, formulas, pivot tables, VLOOKUP and other advanced functions.
• Working knowledge of SAP preferred. 
• Ability to review processes and identify improvements to develop best practices.
• Disciplined work ethic and the capability to handle multiple projects.
• Self-starter with the ability to work independently with minimal supervision.
• A candidate must demonstrate integrity, with the ability to multitask and prioritize responsibilities as well as the proficiency to complete work timely.

We offer:

Food vouchers.

savings fund

30 days of Christmas bonus

SGMM

Flexible schedule

1 day of work at home

Monday to Friday