For the Position of Loss Mitigation Supervisor

You will uphold the standards set by the department and deliver outstanding customer service in a professional environment.

Job Description:

• Evaluate documentation for loan redemption
• Reallocate payments for repossessed accounts
• Review recovery accounts and define action plans
• Lead and coach the team to meet goals
• Oversee team performance, quality, and compliance
• Support office-level growth initiatives
• Make outbound and receive inbound calls
• Handle escalated calls and management reviews
• Deliver excellent customer service
• Maintain training, staffing, and departmental standards
• Ensure policy compliance and reporting accuracy
• Make sound and timely decisions
• Demonstrate reliability and accountability in attendance and performance

Profile:

• Five years' experience in collections or a related field
• Two years' experience supervising team members
• Excellent customer service skills
• Excellent communication skills
• Ability to self-manage
• Bilingual (English/Spanish) is a must
• High school diploma or equivalent

Schedule:

• Monday to Wednesday: 9:00 AM – 7:00 PM
• Thursday to Friday: 9:00 AM – 6:00 PM
• Saturday: As needed

Benefits:

• Law benefits
• $1,400 in monthly food stamps
• 2% savings fund
• 20 days Christmas bonus
• 6 PTO days

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 al mes

Beneficios:

• Estacionamiento de la empresa
• Vacaciones adicionales o permisos con goce de sueldo
• Vales de despensa

Tipo de jornada:

• Diurno
• Incluye fines de semana
• Turno de 8 horas
• Turno matutino

Escolaridad:

• Licenciatura terminada (Obligatorio)

Experiencia:

• collections: 4 años aprox
• team leader: 2 años aprox

Idioma:

• Inglés (Obligatorio)