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Hace 1 día
LAO SC Collections Sr. Representative
Si el reclutador te contacta podrás conocer el sueldo
Sobre el empleo
Descripción
Join our team!
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role
Reporting to the Collections Manager, the LAO Service Center Collections Sr. Representative is responsible for providing support to a business unit that perform Collections for the Spanish speaking countries from Latin America (currently Mexico, Colombia and Chile). This position will be in charge of supporting the supervision of the external Vendor with more than 150 people handling the operation.
This position will support the manager in overseeing and optimizing the collections process by monitoring agent performance, ensuring compliance with regulations, and analyzing delinquency trends. Provide guidance on effective collection strategies, handle escalated cases, and implement process improvements to maximize recovery rates while maintaining a positive customer experience. Balancing financial objectives with customer relations, the role plays a crucial part in enhancing operational efficiency and ensuing adherence to company policies and industry standards.
Location: CDMX?
What you will be doing:
What you need?
?At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others
ID: 20223471