II) Person Specification:

a) Essential Qualifications:

Bachelor's Degree in Electrical, Electronics, Telecommunications

b) Requisite Skills:

• Languages: fluent English, good communication and interperson skill
• 12 to 15 years telecommunications experience, preferably for a service provider
• CCIE or equivalent level vendor certfication certification
• Good knowledge and expertise on different SDWAN technologies
• Understanding and hands on experience on Security products will be advantage
• Understanding and basic knowlge of UCC products
• Excellent oral and written communication skills, team player, good listening skills
• Team management and Coordination skills and result-focused, requires push and escalate
• Work effectively under pressure
• Excellent aptitude for problem-solving and good analysis skills
• Ability to learn, autonomy, the capacity of initiative

Functions:

• Leading Level 3 team and keeping close track of complex issue
• CAT3/4 solution vetting with TDA and delivery
• Act as Level 4 technical escalation level and support SME/L2 to troubleshoot and resolve complex issues
• Interlock with NOC/Product/Delivery to highlight the existing solution issues
• Upskilling SME and interlock with L2 leaders to upskill team on new technologies/solutions
• Analying and initiating improvement project to improve the working efficiency of team
• ToP customer enagament to improve the customer experience