Campaign Labs is a fast-paced, results-driven performance marketing agency obsessed with delivering exceptional outcomes. We are a team of creative problem-solvers who thrive on turning bold ideas into measurable success. As we continue to scale, we are looking for an Operations Manager to streamline processes, optimize workflows, and drive agency-wide efficiency.

We're searching for a strategic and detail-oriented operational leader who can transform chaos into harmony, optimize processes, and help us scale smarter. You'll mastermind our agency's workflows, technology, and people, ensuring everything runs seamlessly. This role is not just about maintaining operations—it's about reimagining how we work, enhancing efficiency, and keeping us ahead of the curve.

• Tame the Chaos: Turn messy workflows into streamlined, scalable systems by designing and documenting Standard Operating Procedures (SOPs).
• Optimize Like a Pro: Build and refine processes for project management, campaign execution, and resource allocation to meet deadlines, stay within budget, and exceed expectations.
• Unblock & Accelerate: Oversee daily operations, resolve bottlenecks, and ensure seamless team alignment and execution.
• Harness the Tech: Manage and enhance our marketing tech stack (Asana, Slack, Zapier, Google Sheets) to boost collaboration, productivity, and insights.

• Shape the Team: Lead recruitment, onboarding, and training to build a high-performing, results-driven team.
• Performance Management: Conduct performance reviews, provide coaching, and make strategic staffing decisions.
• Inspire & Align: Set clear expectations, foster accountability, and keep the team motivated, balancing operational precision with a human touch.

• Drive Growth: Design and implement scalable operational systems that drive results.
• Spot & Solve Inefficiencies: Identify workflow gaps and proactively fix them before they become major issues.
• Data-Driven Decision Making: Build dashboards and reports, analyze key performance metrics, and leverage data to guide operational improvements.
• Communication & Alignment: Ensure cross-functional alignment by effectively communicating progress, roadblocks, and solutions to leadership and teams.

• 3+ years of experience in operations within a marketing agency or a high-energy, client-focused environment.
• Proven ability to design, implement, and optimize operational systems that enhance efficiency and scalability.
• Experience managing teams, setting goals, and driving accountability.
• A problem-solving mindset, with a knack for spotting inefficiencies and fixing them before they escalate.
• Strong leadership and hiring experience, ensuring the right people are in the right roles to succeed.
• Expertise in project management tools (Asana, Slack, Google Sheets, Zapier, or similar).
• Comfort with ambiguity—you thrive in fast-paced, ever-changing environments and can bring structure to chaos.
• Excellent communication skills, with the ability to align teams, train staff, and report progress to leadership.
• A data-driven approach to decision-making, with experience analyzing performance metrics and building dashboards.

• Enjoy remote flexibility while working with an awesome, collaborative team.
• Be the architect of our operational future—your impact will be felt agency-wide.
• Work with top-tier marketing professionals in one of Canada's leading performance marketing companies.
• Join a culture that values initiative, innovation, and results—your contributions will be recognized and rewarded.