What you will be doing:

• Organize the work of the technical support and operation department;
• Interact with heads of related departments in the area of ??solving technical support problems (initiation, requests for resource allocation);
• Interact with customers and clients in the area of ??technical support;
• Monitor the SLA for the execution of requests received within the framework of technical support;
• Conduct troubleshooting, eliminating performance issues and crashes;
• Ensure the operation of 1st and 2nd support lines, coordinate and interact with the 3rd line on systems included in the platform solution;
• Support integration with related systems;
• Analyze incidents, develop proposals to reduce the number of incidents, and reduce incident processing time.
• Implementation of quality metrics for application processing.

What is needed for this:

• Experience in a managerial position;
• Knowledge of English at a conversational level;
• Knowledge of Russian will be an advantage;
• Proficiency in Windows and Linux administration;
• Experience in supporting and accommodating solutions;
• Experience interacting with vendors and support partners
• Knowledge of MS SQL, Postgres DBMS, knowledge of network technologies;
• Knowledge and experience with AWS
• Experience with monitoring systems (Zabbix+Grafana).

We offer:

• Work in a friendly team of professionals, mentoring from leading specialists at the stage of entering the project;
• A dynamic and rapidly developing business, resources and the opportunity to create together an outstanding product on the global market of Asia, Latin America, Europe and the CIS;
• Practice and development of your competencies, discussion of the individual development plan for each employee;
• Hybrid work scheme;
• Competitive salary and the ability to scale it depending on the business tasks performed;