Summary

Responsible for Identifying and proposing solutions for information for current business needs, developing strategic plans for the growth of BI and Data Analysis throughout the region (as per the market scope) and establishing reference points, defines methodologies/technologies, generates innovation and high-level analysis in the company.

Responsibilities

· Interface with external clients.

• Interface with internal clients.

• Generate business proposal of BI services.

• Develop tools and processes to Improve/Optimize workflows.

• Comply with KPIS of Data Strategy Team

• Comply with Data Governance & QA standards established for deploying automated process.

• Provide experience in the subject for the key functions of Business Intelligence & MS SQL Querying

• Support with extended and complex escalations of clients and sites.

• Advise Operations and Information Teams on the way in which BI plays a fundamental role in improving management and commercial optimization.

• Investigate, implement, and promote best practices throughout the region.

• Exercise appropriate and proactive communication with Workforce Management.

• Align BI technologies with strategic initiatives.

• Design and deliver end-user training and training materials.

• Internal talent development.

• Maintain communication with the Regional Reporting & Data Strategy team by participating in the Weekly & Monthly Touch Bases

• Represent BI & Data Strategy/Reporting as an Ambassador in Chief Executive forums.

• Participate in TP Report Projects & Implementations

• Creation, modification or improvement of SOPs, WINs and guides for the Region.

Education and Specific Training:

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· Bachelor's Degree preferably in Computer Science, Management Information Systems or similar. Master's Degree a plus.

Work Experience

· 24 Month Call Center experience preferent

• 12 Month Experience as a Coordinator or Manager preferably in an IT Branch.

Required Skills

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· Bilingual (Spanish / English Advanced C1-C2 )

· Advance SQL (Procedures, T-SQL, functions, grouping by sets, variables, etc.)

· • Microsoft SQL Server Management Studio

· • Microsoft SQL Server Integration Services (SSIS)

· • Microsoft Power BI

· • Visual Basic and Macros desired.

· • Python for data analysis and basic web development (Sklearn, Pandas, Flask)

• REST API Knowledge

• • Knowledge of basic language oriented to objects preferred.

• • Database knowledge.

• • Lean Six Sigma Methodology

At Teleperformance México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially. At Teleperformance we celebrate and value diversity