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Hace 3 días
Software Service Engineer
$20,000 - $30,000 Mensual
Huawei Technologies Engineering de México, S.A. de C.V.
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Inteligencia artificial
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Contact Center Software Platform Engineer (coding is not necessary).
Requirement: (Must have)
- Advanced English.
- SQL (query/modify/delete) the data in the database.
- Linux commands.
- Artificial Intelligence knowledge (a plus).
If you have this requirements, you are a suitable candidate. In this position you will not program any software, is for Contact Center Support.
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Responsibilities
- Strengthen customer relationships and customer satisfaction through professional service.
- Learn, master and skillfully apply the skills of the call center platform.
- Handle, report and coordinate to solve the problems that occur on the production network.
- Identify the issues and new requirement, report to the related supporting teams and maintain smooth communication with different teams.
- Trace the related tasks in the project orderly; summarize the typical cases from work experience.
Work experience
- Commissioning and troubleshooting of software applications.
- Diagram and process mapping tools experience.
- Have experience in the telecom industry in Customer Care or contact center(or Call Center) related positions will be preferred.
Please send you CV in English.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19312487