NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, or Metropolitan area.

What will be the main responsibilities?

Advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Tasks:

• Diagnose and troubleshoot Level 1 problems encountered with personal computer hardware, software andperipherals.
• Handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
• Acknowledge receipt of all user requests within defined service levels.
• Initiate service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
• Maintain user information and documentation.
• identify opportunities for process improvements that contribute to the achievement of business metric goals.
• Partner with employees to obtain resolution to complex technical issues.

Requirements:

• 1-2 years relevant experience.
• High School Diploma or equivalent.
• Strong telephone etiquette skills.
• Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, equipment, and troubleshooting skills.

We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary

• 30 days of Christmas bonus

• 10 days of vacations

• 50% Vacation bonus

• Savings Funds

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

About NTT DATA

NTT DATA is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.