The Job:

As an Associate Manager in our Cloud Reliability Team, you will be part of a dedicated group responsible for hosting top-tier ERP systems. Operating 24/7, our team ensures the seamless functioning of critical business processes. Your role will focus on quality improvement, process redesign, enhancing communication, and promoting performance improvements.

What you will be doing:

• Leading Quality Improvement Initiatives: Implement best practices to enhance service quality and ensure all processes meet the highest standards.
• Redesigning Processes: Identify inefficiencies and implement improvements to increase operational effectiveness.
• Enhancing Communication: Improve communication channels between teams and individuals to ensure seamless operations and collaboration.
• Fostering Collaboration: Work collaboratively to address challenges and conflicts, fostering a positive and productive work environment.
• Addressing Execution Challenges: Resolve execution challenges promptly and effectively to maintain smooth operations.
• Promoting Performance Improvements: Implement strategies to improve team performance and service delivery.
• Initiating Fact-Based Actions: Make data-driven decisions based on thorough, fact-checked analysis.

What you likely bring:

• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Experience in managing others within an IT operations team, or complex technical projects.
• Technical Knowledge: Strong understanding of hybrid cloud platforms and public cloud providers (Azure preferred; AWS, Google Cloud Platform also acceptable).
• Problem-Solving Skills: Excellent problem-solving abilities and critical thinking skills.
• Operational Readiness: Ability to work effectively in a follow-the-sun operational model using ticketing systems (ServiceNow preferred).
• Leadership Abilities: Strong leadership and team management skills.

What could set you apart:

• Innovative Thinking: Ability to think outside the box and propose creative solutions to complex problems.
• Leadership Skills: Ability to lead and inspire a team, fostering a collaborative and high-performing environment.
• Technical Expertise: Deep understanding of hybrid cloud platforms and public cloud providers.
• Communication Excellence: Exceptional communication skills, both written and verbal, to effectively convey ideas and collaborate with team members.
• Proactive Approach: A proactive mindset to anticipate challenges and address them before they escalate.
• Preferred Certifications: AZ-900 Azure Fundamentals, AZ-104 Azure Administrator.
• Other Certifications: AWS Cloud Practitioner, AWS Certified SysOps Administrator - Associate, Google Cloud Digital Leader, Google Associate Cloud Engineer, Kubernetes and Cloud Native Associate (KCNA), Certified Kubernetes Administrator (CKA).