Hace más de 1 mes
IT Support Intern
Si el reclutador te contacta podrás conocer el sueldo
ria financial services en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Educación mínima requerida:
Descripción
Job Description
Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
As an IT Support Intern, you will assist our IT team in providing technical support to our organization's staff and maintaining our IT infrastructure. This hands-on role will give you exposure to various aspects of IT support, including troubleshooting hardware and software issues, assisting with network maintenance, and providing technical assistance to end-users. The ideal candidate is enthusiastic about technology, eager to learn, and possesses strong problem-solving skills.
Responsibilities
• Ticket Management: Receive, log, and prioritize incoming IT support requests via phone, email, and ticketing systems. Ensure all requests are accurately documented and assigned to the appropriate IT team.
• Dispatch Coordination: Assign tickets to IT technicians or support staff based on expertise, workload, and priority. Track ticket progress and escalate issues as needed to ensure timely resolution.
• Communication: Serve as the main point of contact between IT staff and end-users. Provide updates on ticket status, manage user expectations, and ensure clear and effective communication throughout the support process.
• Incident Tracking: Monitor and track IT incidents, service requests, and resolutions. Generate and review reports on ticket status, resolution times, and service performance.
• Prioritization: Assess the severity and impact of issues to prioritize tickets appropriately. Balance urgent requests with ongoing support tasks to ensure critical issues are addressed promptly.
• Documentation: Maintain accurate records of support requests, resolutions, and user interactions. Update and maintain knowledge base articles and troubleshooting guides.
• Collaboration: Work closely with IT technicians, engineers, and other departments to facilitate problem resolution and improve support processes. Provide feedback on common issues and suggest improvements to workflows.
• Customer Service: Deliver exceptional customer service by addressing user concerns professionally and empathetically. Ensure user satisfaction with IT support services.
Qualifications
. Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Experience: Previous experience in an IT support or customer service role is advantageous. Experience with Jira or similar ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
• Technical Skills: Basic understanding of IT systems, hardware, and software. Familiarity with common troubleshooting techniques and procedures.
• Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information to non-technical users clearly and effectively.
• Organizational Skills: Strong organizational and multitasking abilities. Proven track record of managing priorities and meeting deadlines in a fast-paced environment.
• Problem-Solving: Analytical mindset with strong problem-solving skills. Ability to remain calm under pressure and handle challenging situations with professionalism.
• Teamwork: Ability to work collaboratively within a team and interact effectively with users and colleagues at all levels.
About Us
Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.
Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.
We are people serving people and we never, ever forget that.
Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
As an IT Support Intern, you will assist our IT team in providing technical support to our organization's staff and maintaining our IT infrastructure. This hands-on role will give you exposure to various aspects of IT support, including troubleshooting hardware and software issues, assisting with network maintenance, and providing technical assistance to end-users. The ideal candidate is enthusiastic about technology, eager to learn, and possesses strong problem-solving skills.
Responsibilities
• Ticket Management: Receive, log, and prioritize incoming IT support requests via phone, email, and ticketing systems. Ensure all requests are accurately documented and assigned to the appropriate IT team.
• Dispatch Coordination: Assign tickets to IT technicians or support staff based on expertise, workload, and priority. Track ticket progress and escalate issues as needed to ensure timely resolution.
• Communication: Serve as the main point of contact between IT staff and end-users. Provide updates on ticket status, manage user expectations, and ensure clear and effective communication throughout the support process.
• Incident Tracking: Monitor and track IT incidents, service requests, and resolutions. Generate and review reports on ticket status, resolution times, and service performance.
• Prioritization: Assess the severity and impact of issues to prioritize tickets appropriately. Balance urgent requests with ongoing support tasks to ensure critical issues are addressed promptly.
• Documentation: Maintain accurate records of support requests, resolutions, and user interactions. Update and maintain knowledge base articles and troubleshooting guides.
• Collaboration: Work closely with IT technicians, engineers, and other departments to facilitate problem resolution and improve support processes. Provide feedback on common issues and suggest improvements to workflows.
• Customer Service: Deliver exceptional customer service by addressing user concerns professionally and empathetically. Ensure user satisfaction with IT support services.
Qualifications
. Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Experience: Previous experience in an IT support or customer service role is advantageous. Experience with Jira or similar ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
• Technical Skills: Basic understanding of IT systems, hardware, and software. Familiarity with common troubleshooting techniques and procedures.
• Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information to non-technical users clearly and effectively.
• Organizational Skills: Strong organizational and multitasking abilities. Proven track record of managing priorities and meeting deadlines in a fast-paced environment.
• Problem-Solving: Analytical mindset with strong problem-solving skills. Ability to remain calm under pressure and handle challenging situations with professionalism.
• Teamwork: Ability to work collaboratively within a team and interact effectively with users and colleagues at all levels.
About Us
Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.
Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.
We are people serving people and we never, ever forget that.
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ID: 19232878