Department: IT/Information Systems

Key Responsibilities:

• Manage user accounts, groups, and organizational units within Google Workspace.
• Manage Jira, Confluence, Hiver, Slack, and other productivity tools for the organization
• Provide technical support and troubleshooting for Google Workspace applications, including Gmail, Google Drive, Google Docs, Google Sheets, Google Meet, etc.
• Manage Hiver, Zoom, Teams, CRM solutions, Domo, Zapier, KnowB4, RingCentral, in-house and off-the-shelf applications, as needed.
• Track work tickets in Jira, triage, and escalate as needed.
• Procure equipment and software for team members after approval.
• Monitor system performance and usage to ensure optimal functionality and efficiency.
• Manage cybersecurity, backups, business continuity, and compliance tasks.
• Collaborate with end users on finding resolutions for their needs.
• Handle user account creation, deactivation, and permission management.
• Implement and manage security settings, including two-factor authentication, data loss prevention, and access controls.
• Perform Monthly reporting tasks and report KPI.
• Manage Google Chrome, Windows, and Mac devices.
• Administer O365 account for some users.
• Patch management or corporate devices.
• Familiarity with other cloud services and platforms (e.g., AWS, Microsoft 365).
• Ensure compliance with organizational policies and regulatory requirements.
• Respond to security incidents and implement corrective actions as needed.
• Organize and document Incident response and service management processes.
• Other tasks as assigned.

Technical Requirements:

• Excellent interpersonal, communication, and English comprehension skills, and the ability to remain calm and professional under all circumstances.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Configure and customize Google Workspace applications, Slack & Hiver mailboxes to meet the needs of the organization.
• Develop and implement policies for email retention, data sharing, and access control.
• Integrate Google Workspace with other enterprise systems and third-party applications.
• Proven experience as Admin for Google Workspaces, preferably a multiple workspace structure
• Hiver Admin a plus
• Experience with Jira ticketing and Confluence,
• Ability to write clear and concise instructions and proposals
• Ring Central Admin experience
• In-depth knowledge of Google Workspace products and services.
• Experience with cloud-based administration and security best practices.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience administering AWS and O365.
• Certifications in Google Workspace Administration (e.g., Google Certified Professional - Google Workspace Administrator) are a plus.

Education Requirements: Bachelor's degree in Computer Science, Information Technology, or related field.