Rol: Application Support Engineer L2

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Profile Description:

SQL Query with Oracle DB - MUST

Windows Server basic operation (application management) MUST

Fluent Communication for both oral and written English MUST

C++ or .Net basic experience (optional and does not imply changes to code) OPTIONAL

Activities to perform:

Working on resolving tickets(Service request, Incident) reported by production users and business departments, under SLA governance.

o Service request type: maintain user permission; data management such as report generation, Lot terminates or unterminated, Lot bonus/reject, etc

o Incident handling: application issue fixing and recovery for multiple integrated applications

Record ticket resolution and summarize as document in knowledge base

Recursive issue reporting and root cause analysis.

Receiving monitoring alerts, monitor application health. Verify application/service functionality when issue raised up

Escalate to higher level if unknown critical issue happens

Post monitoring of project roll-out and scheduled maintenance

Regular work report to site service leader

Location:

Ensenada/ BC

Tijuana