Job Title: Product Advocate (Technical Support)

? Location: [On Site /CDMX]

Job Type: Full-time

Experience Level: 1+ year of experience in Technical Support, Sales, or

Product Support

Education: Bachelor's degree completed or in progress

Language Requirement: B2 English level or higher

? About the Role:

? We are looking for a Product Advocate with a strong technical support

focus. In this role, you will be the bridge between our customers and our

product, ensuring they have an exceptional experience by resolving

technical issues, providing product guidance, and advocating for

customer needs within the company.

? Key Responsibilities:

? Provide technical support to customers via email, chat, and phone,

troubleshooting issues and ensuring quick resolution.

? Educate customers on product features, best practices, and updates.

? Act as the voice of the customer by gathering feedback and working with

internal teams to improve the product.

? Collaborate with sales and product teams to enhance the overall

customer experience.

? Maintain detailed records of customer interactions and technical issues

using Zendesk or Salesforce.

? Requirements:

? 1+ year of experience in technical support, sales, or product support.

? English level B2 or higher (spoken and written).

? Strong problem-solving skills and customer-oriented mindset.

? Ability to learn and adapt quickly to new technologies.

? Experience with Zendesk or Salesforce is required.

? What We Offer:

? Competitive salary and benefits.

? Career growth opportunities in a fast-paced environment.

? A supportive and dynamic team culture.

? If you are passionate about technology, enjoy helping customers, and

want to be part of an innovative team, we'd love to hear from you