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Product Advocate (Technical Support)
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Sobre el empleo
Beneficios
- Prestaciones de ley
- Plan de carrera y crecimiento
- Atractivo esquema de bonos
Descripción
Job Title: Product Advocate (Technical Support)
? Location: [On Site /CDMX]
Job Type: Full-time
Experience Level: 1+ year of experience in Technical Support, Sales, or
Product Support
Education: Bachelor's degree completed or in progress
Language Requirement: B2 English level or higher
? About the Role:
? We are looking for a Product Advocate with a strong technical support
focus. In this role, you will be the bridge between our customers and our
product, ensuring they have an exceptional experience by resolving
technical issues, providing product guidance, and advocating for
customer needs within the company.
? Key Responsibilities:
? Provide technical support to customers via email, chat, and phone,
troubleshooting issues and ensuring quick resolution.
? Educate customers on product features, best practices, and updates.
? Act as the voice of the customer by gathering feedback and working with
internal teams to improve the product.
? Collaborate with sales and product teams to enhance the overall
customer experience.
? Maintain detailed records of customer interactions and technical issues
using Zendesk or Salesforce.
? Requirements:
? 1+ year of experience in technical support, sales, or product support.
? English level B2 or higher (spoken and written).
? Strong problem-solving skills and customer-oriented mindset.
? Ability to learn and adapt quickly to new technologies.
? Experience with Zendesk or Salesforce is required.
? What We Offer:
? Competitive salary and benefits.
? Career growth opportunities in a fast-paced environment.
? A supportive and dynamic team culture.
? If you are passionate about technology, enjoy helping customers, and
want to be part of an innovative team, we'd love to hear from you
ID: 20226217
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