Hexaware Technologies is looking for a Tech Support Specialist to join our growing team in Monterrey! If you're passionate about technology, love solving problems, and speak multiple languages, we'd love to hear from you.

About the Role:

As a Tech Support Specialist, you'll be the first point of contact for customers in the U.S. using a leading antivirus software. Your role will involve technical support and troubleshooting, ensuring a seamless experience for users with installation, configuration, performance, and security issues.

Languages Required:

• English – Advanced (Professional level, spoken and written)

• Portuguese – Advanced conversational

• Spanish – Advanced

Location: Monterrey, Mexico

Company: Hexaware Technologies

Schedule: Full-time (Shifts may vary to align with U.S. time zones)

Modality: On-site

Responsibilities:

• Provide first-level technical support for antivirus software users in the U.S.

• Troubleshoot issues related to installation, updates, performance, and compatibility.

• Escalate complex cases to higher support levels when necessary.

What You Bring:

• Strong technical aptitude and problem-solving skills.

• Customer service experience, ideally in tech support or a contact center environment.

• Excellent communication in English, Portuguese, and Spanish.

• Ability to work independently while contributing to a collaborative team environment.

• Familiarity with Windows operating systems and general cybersecurity concepts is a plus.

Why Hexaware?

• Competitive salary and benefits

• Dynamic, multicultural work environment

• Training and growth opportunities

• Be part of a global IT leader shaping the future of tech support

Apply now and join our team in Monterrey! Send your resume or apply here.