Centris is a leading customer service company with a proven track record of excellence in the market. We offer a collaborative work environment and opportunities for professional growth to our employees.
Location:
Aguascalientes, Aguascalientes.
?Job Requirements
Minimum technical education
Advanced English proficiency
Proficiency in Microsoft Office
Previous call center experience (desirable)
Strategic and analytical thinking
Problem-solving skills
Self-motivation
Job Responsibilities
Maintain constant communication with the campaign client to create strategies and analyses.
Generate trends and improvement strategies for operational action plans.
Foster the development of team members (Supervisors, QA, and Coaches).
Track metrics through Analytics.
Prepare reports to enable Supervisors and QA to identify areas for improvement and create action plans.
Provide individual coaching to assigned team members on improvement strategies, identify areas for opportunity, and develop corrective action plans.
Act as a liaison between Human Resources and staff to resolve agent inquiries or plan terminations.
Analyze the Performance Evaluation Report (PER) of agents and assigned personnel.
Benefits
Competitive salary and benefits
Opportunities for growth and professional development
Collaborative work environment
Ongoing training opportunities
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.