We are actively seeking a Senior Customer Quality Engineer passionate about driving technological innovation in the manufacturing environment. You will work directly with customers, interfacing seamlessly with cross-functional Engineering, Production, suppliers, and other QA functions to ensure timely and efficient closure of customer Quality requests, handling field returns/8D/FA cases, and audit support.
About the Role:
Generate monthly warranty reports from Power BI and Pareto issues to improve product quality and reliability.
Manage customer quality requirements and lead the resolution of quality-related issues.
Perform quality issue diagnoses and root-cause analysis.
Conduct customer quality audits.
Develop 8D reports and manage customer-facing communications.
Continuously improve quality and lead kaizen events.
Supervise test technician and warranty administrator.
Qualifications:
Bachelor's degree in engineering or related fields.
5+ years of proven experience in Quality.
Experience in Customer Quality Engineering, Quality Management Systems, Engineering, Failure Analysis, Product Engineering, and Production Quality Control in Electronic Manufacturing.
Experience in Power BI.
Knolowgde in hands-on Quality tools and methodologies, statistics, and structured problem-solving techniques.
Excellent communication skills such as good influence and negotiation skills to respond to difficult news and situations.
Advanced english communications skills.
Valid Visa to visit the US.
Compensation package:
Competitive salary range.
Weekly food coupons.
20 days of Christmas bonus.
Family Major Medical Insurance.
Life insurance.
Growth plan.
More.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.