Hace 2 sem
Senior QA Mobile Tester
$60,000 - $70,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
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· 8+ Years of IT Exp.
· Experience in L1 support
· Customer service orientation – Support tickets
· Work cross functionally with an agile team including Product, UX/Design, Engineers and QA to execute mission critical projects.
· Assist in bug life cycle management - defect tracking, defect reporting, defect analysis and verification.
· Create detailed, comprehensive, and well-structured Test Plan, Test Scenarios and Test Cases based on the given requirements and utilize Jira to manage all phases of software testing process.
· Review business and technical design documentation to identify gaps in analysis and critical areas for testing.
· Provide testing support for the Mobile applications (Web, Windows and Database) by defining testing strategies, perform test planning and executing unit, system, integration and regression tests.
· Experience with mobile device trouble shooting (Android and iOS)
· Ensure all issues received via email, phone or internal sources are responded to via email, phone or desktop support
· Create, update and maintain standard operating procedures (SOPs) and knowledge base materials.
· Conduct manual testing as needed to verify application functionality and user experience.
· Experience with ServiceNow, Jira and Azure a plus, (Athena, Data Dog is plus)
· Technical Proficiency: understanding of the product or service, including common troubleshooting techniques and QA methodologies.
· Analytical Skills: Ability to identify, analyze, and resolve issues effectively and efficiently.
· Attention to Detail: High level of accuracy in testing, documenting issues, and following procedures.
· Communication Skills: Clear and concise communication, both written and verbal, for reporting issues and collaborating with team members.
· Customer Service Orientation: Experience in providing excellent support and resolving customer queries or problems with patience and professionalism.
· Adaptability: Ability to quickly learn new tools, technologies, and processes and adapt to changing priorities or requirements.
· Problem-Solving Abilities: Strong skills in troubleshooting and diagnosing problems, both technical and procedural.
Documentation Skills: Experience in documenting issues, test cases, and results clearly and comprehensively
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