Be a part of Stefanini!

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

Apply Junior Help Desk L1!

Requirements:

• 6 months as Customer Service or Tech Support
• Advanced conversational and written English (support will be provided via phone, chat, and ticket documentation).
• Basic Knowledge of hardware and software.
• Familiarity with ticket management tools (incidents and requests).
• Good spelling and grammar.
• Quick learner with the ability to follow processes.
• Rotational schedule covering morning, afternoon, and night shifts
• English advanced (must)

Essential Duties and Responsibilities:

• Provide first-level technical support to end users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain software applications and operating systems.
• Assist with user account management, including password resets and access permissions.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Document all incidents and resolutions in the help desk ticketing system.
• Deliver excellent customer service and ensure high levels of customer satisfaction.

What's in for you?

• Hybrid Job (Polanco, CDMX)
• Law Benefits + PTU
• Company Equipment
• Attendance Bonus
• Punctual Bonus
• Grocery Vauchers
• Restaurant Vauchers,
• Personnel Days
• Multicultural experience
• Path Career
• Mentoring/Learning Platforms
• Discounts on appliance
• Discounts at universities, language schools, gyms